Account Manager

Prince William, VA
Full Time
Experienced
Vitu

Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia.
 
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Northern Virginia area. 
 
Responsibilities
  • Meet with dealership staff to review the process and procedures pertaining to their title and registration process.
  • Maintain a strong business relationship with key dealership personnel.
  • Assist with the installation of the program.
  • Train dealership personnel on the Vitu portal.
  • Provide support via phone, chat, and email as needed.
  • Answer dealership questions regarding title and registration and DMV processing.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Qualifications
  • Must be able to deliver a high level of customer service
  • Requires an individual with excellent communication and training skills.
  • Troubleshooting and problem-solving skills are a must.
  • Must have excellent follow-up skills.
  • Strong writing skills and attention to detail.
  • Familiarity with various DMS systems is preferred.
  • A clean driving record is required.
  • Excellent time management skills
  • Ability to work either on a team or independently, with minimal supervision
Experience
  • Dealership and/or DMV experience is preferred.
  • Experience with Virginia vehicle title and registration.
  • Knowledge of  Virginia state rules and regulations regarding title and registration.
  • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
  • Frequent automotive travel is required up to 200 miles.
Benefits and Perks
  • Family-friendly flexibility
  • Generous health benefits
  • Dental and vision insurance
  • Paid leave and holidays
  • Competitive salaries
  • Casual work environment
  • Tuition Assistance
  • Life Insurance and 401K
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